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About First Sun Alliance, Zimbabwe
Going paperless aligns with global standards, enhances competitiveness, and positions a brokerage for agile adaptation to technology, fostering a customer-centric model.
First Sun, understanding this, has partnered with us to enhance its insurance operations. Committed to optimizing efficiency and elevating service delivery, this collaboration underscores their dedication to staying at the forefront of industry advancements. Together, we are crafting tailored solutions to eliminate manual labor and paperwork, fostering a transformative and customer-centric approach that positions First Sun as a forward-thinking player in the insurance sector.
The Challenges that prompted First Sun Alliance to transform
First Sun Alliance Insurance faced substantial operational challenges, characterized by a pervasive reliance on paper that cluttered desks and impeded workflow. The inefficiencies were stark, as the underwriting team at First Sun invested an extra three hours daily in managing customers and issuing policies. Faced with these obstacles, First Sun recognized the pressing need for a solution, expressing a strong inclination toward process automation. However, lingering uncertainties persisted, particularly concerning data security and potential loss.
The Solution
First Sun Brokers sought a significant enhancement in underwriter productivity, recognizing the hindrance of their manual and inefficient systems. The underwriting processes, marked by arduous and time-consuming tasks involving extensive manual calculations, were impeding their efficiency.
Introducing a transformative solution, we streamlined the underwriting process, eliminating the need for manual calculations and the cumbersome search through numerous files for customer records. Furthermore, our system mitigated data loss concerns by securely storing information in the cloud, utilizing servers distributed across various countries. FluidTasks has successfully addressed and resolved the challenges that had previously posed obstacles to First Sun's operations.
Hours of Efficiency Gained Daily
"The shift to FluidTasks has truly revolutionized our operations at Firstsun Brokers. As the Accountant, I was burdened by paper overload and time-consuming processes. Initially concerned about data backup, Drimkoe addressed our worries with clear explanations. The decision to go paperless has been nothing short of exciting, resulting in significantly quicker work processes, a robust KYC and onboarding system, and a remarkable saving of 105 working hours monthly. I wholeheartedly recommend FluidTasks to fellow brokers stuck in manual systems – it's a game-changer that has catapulted us into a new era of efficiency."
Paul Chimombe
Accountant at First Sun Alliance
Key Solution Benefits